At First National Bullion and First Depository Services, we strive for complete customer satisfaction with every precious metals purchase, storage service, or transfer. Due to the volatile nature of bullion markets and the high-value, non-returnable characteristics of many products, our return policy is limited and follows industry standards for fairness and security.
We encourage alternatives such as our competitive buy-back programs or secure storage options for flexibility.
Please review the details below. If you have questions, contact our team at 877-562-2501 or service@firstnationalbullion.com.
Cancellations
Orders may be canceled prior to shipment or processing, typically within a short window (e.g., before payment clears or items are allocated).
Once an order has shipped or been processed (common for in-stock bullion), cancellation is not possible, and a standard return process applies.
Market loss fees may apply if metal prices have moved unfavorably since order placement (industry practice to protect against volatility).
Custom or special-order items (e.g., rare numismatics or engraved products) are non-cancelable and non-returnable.
Returns and Exchanges
We accept returns for most unopened, undamaged bullion and coin products within 3-7 days of receipt (aligned with competitors like Money Metals Exchange's 3-day notification window and JM Bullion's 5 business days).
Items must be returned in original mint-sealed packaging, tamper-evident seals intact, and in resalable condition—no scratches, cleaning, or handling that affects value.
Returns are subject to a restocking fee (typically 5-10% or a minimum like $35, whichever is higher, similar to SD Bullion's policy).
Additional market loss fees may apply based on spot price changes during the return period.
Numismatic, graded, or certified coins often have stricter rules or are non-returnable if opened.
For depository services (firstdepository.com): Physical withdrawals from storage are considered final sales; internal no-cost transfers between depositories or accounts are available as an alternative to physical returns.
Return Process
Contact us immediately upon receipt if there's an issue—email or call for a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted or credited.
Customer is responsible for secure, insured return shipping costs (using carriers like UPS/FedEx with tracking and signature).
Ship to our designated address (provided with RMA).
Upon inspection and approval, we'll issue a refund to the original payment method, minus applicable fees.
Processing time: 10-20 business days after receipt.
Refunds
Refunds are issued only after we receive, inspect, and approve the returned items.
Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
We do not refund on certain items, such as opened products, custom orders, or those affected by market fluctuations.
Buy-Back and Sell-Back Alternatives
Instead of a traditional return, we recommend our competitive buy-back program for quick liquidity.
Bring items in-person to one of our convenient locations in California (San Diego, Del Mar, Carlsbad) or Arizona (Scottsdale, Show Low) for transparent testing, weighing, and same-day offers—especially for scrap gold, broken items, or unwanted pieces.
We add value based on purity and live market prices, providing a hassle-free alternative to shipping returns.
For stored metals, arrange sell-backs through trusted dealers with potential intra-depository transfers to minimize costs and risks.
Damaged or Defective Items
Inspect shipments upon delivery. Refuse damaged packages and note issues with the carrier.
Report any damage, shortages, or defects immediately (within 24-48 hours recommended).
Provide photos for claims. We'll file insurance claims and arrange replacement or refund at no cost to you (covered by our full transit insurance, including Lloyd’s of London for depository assets).
In-Person Options
Avoid shipping returns by visiting our physical showrooms for direct buy-backs, exchanges, or consultations. Our locations emphasize transparency with on-site testing and immediate offers.
Exceptions and Additional Notes
No returns on jewelry, statues, non-bullion items, or scrap if applicable (higher restocking possible).
International orders: Subject to additional customs fees; returns may be restricted.
Secure storage with partners like Brinks can serve as a flexible holding option instead of immediate returns.
All policies are subject to our full Terms and Conditions. We reserve the right to refuse returns that don't meet criteria.
We appreciate your understanding—these policies help maintain low premiums and secure service in the precious metals industry. Our A+ BBB rating and physical presence ensure trusted, transparent transactions. For personalized assistance, in-person buy-backs, or storage alternatives, reach out anytime.
