Shipping Policy
At First National Bullion and First Depository Services, we are committed to fast, secure, discreet, and reliable delivery of your precious metals purchases, storage transfers, and related services. All shipments prioritize privacy, full insurance, and timely arrival, in line with industry best practices.
Shipping Methods and Carriers
We primarily use trusted carriers such as USPS and UPS for domestic shipments.
- Packages are shipped discreetly in unmarked, nondescript boxes with no indication of contents to ensure privacy and security.
- Signature confirmation is required upon delivery for all orders.
- International shipping is limited and handled on a case-by-case basis; contact us for details.
Depository services (via firstdepository.com):
- We arrange secure storage with Brinks and other fully insured registered depositories worldwide.
- Intra-depository transfers between accounts avoid physical shipping costs and risks.
- Onsite fulfillment and outbound shipments are fully tracked and insured.
Shipping Costs
- Free Shipping and Insurance: On all orders over $199.
- Orders Under $199: A flat fee may apply (typically around $9.95–$19.95, plus insurance); exact costs are calculated at checkout.
- No additional charges for standard domestic delivery on qualifying orders. Expedited options may be available for an additional fee.
- Depository transfers: Often no shipping cost if completed internally.
Shipping Timelines
- Orders typically process and ship within 1–3 business days after payment clearance and verification.
- Standard delivery: 3–7 business days via ground or priority services.
- Tracking information is provided via email upon shipment.
- Delays may occur due to high volume, payment method (e.g., check clearance), or external factors; we will notify you promptly when applicable.
Insurance and Security
- All shipments are fully insured for their complete value until signed for and received.
- Insurance covers loss, theft, or damage in transit.
For stored metals (firstdepository.com):
- Assets are held off-balance sheet in segregated accounts, fully allocated, and insured via an all-risk policy.
- Partnerships may include Brinks depositories and other registered facilities.
In-Person Pickup
Avoid shipping altogether by visiting one of our physical locations in California (San Diego, Del Mar, Carlsbad), Arizona (Scottsdale, Show Low), or our satellite offices in Florida. Contact us to arrange secure pickup.
Frequently Asked Questions
Do you ship to P.O. Boxes?
Yes, for eligible orders (limits may apply for high-value shipments).
What if my package is lost or damaged?
Refuse delivery if the package appears tampered with and contact us immediately. We’ll file a claim and resolve the issue via insurance.
How is privacy maintained?
We use discreet packaging and no external markings indicating precious metals.
Depository-specific shipping?
Internal transfers are preferred to minimize costs; physical shipments are fully insured.
For questions or custom needs, contact our team at 877-562-2501 or service@firstnationalbullion.com. Policies are subject to change; see Terms and Conditions for full details.